Intro To Ordering
Post Order Tipping - How It Works
Post Order Tipping - How It Works Post Order Tipping is here! Your customers will now receive a push notification 20 minutes after they have placed their order. Your customers will be prompted to leave an optional tip, you can also now see these tips ...
Can Customers Order When the Venue Is Closed?
Can Customers Order When the Venue Is Closed? No. Your customers can only order from your venue between your open and close times. Please click here for more information on how to set your closing times: How to Edit Your Venue's Public Details
How to View Past Orders
How to View Past Orders Ensure that you are on the ‘Your Orders’ page. If you need to view past orders older than 24 hours, you may tap the sidebar icon and then tap 'Your Past Orders'. Tap ‘Past’. The details of the past order are displayed. They ...
How to View Live Orders
How to View Live Orders Ensure that you are on the ‘Your Orders’ page. Tap ‘Live’. When a customer places an order, it will automatically appear in the ‘Live’ section of the ‘Your Orders’ page. The details of the order are displayed. They are: ...
How the ‘Your Orders’ Page Works
How the ‘Your Orders’ Page Works Your Orders can be split into three ‘sections: Live orders – Orders appear here when customers place them Kitchen orders – If your customer has ordered a food product, the order will appear in this section Past ...
How to Decline an Order
How to Decline an Order A new order will appear in the ‘Live’ section with an ‘Accept’ or ‘Decline’ button next to it. If the customer has ordered a food product only, the order will appear in the ‘Kitchen’ section with an ‘Accept’ and ‘Decline’ ...
How to Accept an Order
How to Accept an Order A new order will appear in the ‘Live’ section with an ‘Accept’ or ‘Decline’ button next to it. If the customer has ordered a food product only, the order will appear in the ‘Kitchen’ section with an ‘Accept’ and ‘Decline’ ...