Intro To Ordering
Can Customers Order When the Venue Is Closed?
No. Your customers can only order from your venue between your open and close times.
How to View Live Orders
Ensure that you are on the ‘Your Orders’ page. Tap ‘Live’. When a customer places an order, it will automatically appear in the ‘Live’ section of the ‘Your Orders’ page. The details of the order are displayed. They are: the order number; the ...
How the ‘Your Orders’ Page Works
Orders are split into three ‘sections’: Live orders – Orders appear here when customers place them Kitchen orders – If your customer has ordered a food product, the order will appear in this section Past orders - All of your past orders are shown ...
How to Decline an Order
A new order will appear in the ‘Live’ section with an ‘Accept’ or ‘Decline’ button next to it. If the customer has ordered a food product only, the order will appear in the ‘Kitchen’ section with an ‘Accept’ and ‘Decline’ button next to ...
How to Accept an Order
A new order will appear in the ‘Live’ section with an ‘Accept’ or ‘Decline’ button next to it. If the customer has ordered a food product only, the order will appear in the ‘Kitchen’ section with an ‘Accept’ and ‘Decline’ button next to it. Tapping ...