Refunding An Order
How to Refund an Order Entirely
How to Refund an Order Entirely To entirely refund a live order: Ensure that you are on the ‘Your Orders’ page. If a staff member has not yet tapped ‘Accept’ on the order you want to refund: Tap ‘Decline’ to refund the entire order. This action ...
How to Partially Refund an Order
How to Partially Refund an Order To partially refund a live order: Ensure that you are on the ‘Your Orders’ page. Tap ‘Accept’ next to the corresponding order. Tap the red traffic light. Tap ‘Refund individual items within the order’. The details of ...
How to Refund Orders From Any Date
How to Refund Orders From Any Date Ensure that you are on the ‘Your Orders’ page. If you need to view past orders older than 24 hours, you may tap the sidebar icon and then tap 'Your Past Orders'. Tap ‘Past’. Note: when searching for past orders, we ...