Will I Need To Show ID When Ordering On ROUND?
Will I need to show ID when ordering on ROUND?
- ID checks are completed by the venue, so please contact the venue directly if you are unsure as to whether you’ll need to provide ID when ordering on ROUND.
Will I Receive Order Updates?
Will I receive order updates? Yes. If you have notifications turned on, you will receive order updates via push notifications on your device We recommend that you turn on notifications so that you know where your order is! For further information tap ...
How to Download & Sign Up To ROUND
How to Download & Sign Up To ROUND You may need to show customers a visual demo of how to download and sign up to the ROUND App before they place an order. Please see below for a downloadable version of this GIF. Click here for more information on ...
My Customer Is Having an Issue With ROUND. What Should I Do?
My Customer Is Having an Issue With ROUND. What Should I Do? If the customer is unable to place an order due to a payment issue, politely ask them to: Check that their card’s payment details are correct Ensure that their card has not been ‘frozen’ ...
Managing Age Restricted Products
Managing Age Restricted Products When your customers make their ROUND account, they'll need to enter their Date of Birth. If customers are under the age of 18, they will not be able to see any alcoholic products. If they're aged 18 or over, all ...
How Long Does A Refund Take?
How Long Does A Refund Take You'll need to contact the venue directly for a refund, please see here for further information: How Do I Get A Refund? Once the venue has refunded an order, you will see the order displayed as either 'Cancelled' or ...