When a customer places an order, it will appear in the ‘Your Orders’ section.
The details of the order are also displayed, they are:
the order number;
the product(s) ordered;
any product customisations (e.g. No Ice); and
whether the order is for table delivery (w/table number) or collection.
Click ‘Accept’ to notify the customer that their order has been accepted. If you want to decline the order, tap ‘Decline’ to notify the customer that their order has been declined.
Once accepted, prepare the order.
Once all the products in the order are ready to be served, tap on the green circle to notify your customer that their product is out for table service. This also automatically moves the order from ‘Live’ to ‘Past’.
The Traffic Light System
Red – Use this if there was an issue with the order – you can refund an order entirely or part refund it.
Amber – Use this to notify the customer there will be a slight delay receiving their order (helpful if you are busy)
Green – Click this once the order has been made to notify the customer their order will be with them soon. This is also a crucial part of the order process and moves the order from the ‘Live’ screen to the ‘Past’ screen.
If a customer is having trouble trying to place an order. First point of call should be to ask them to close out of the app and start the order again. Occasionally, errors occur mid-order which can prevent them proceeding.
In Settings – Venue Public Details – there is a button underneath the opening times labelled “Tap Below to Open Venue”. This manually overrides your opening times and enables you to close early without needing to change your opening times. Just remember to press the button again the next day!
When you refund an order, you can choose from a few options. If you choose the “item out of stock” option, this will out of stock the item on your menu.
Support no. 01273 042 099
A printable version of this guide can be found below.
Will the ROUND Venue Tablet be Linked to our Tills? The ROUND Venue Tablet acts independently from your till systems. However, we are developing functionality to allow them to integrate which will be available in the coming months. If you use an ...
How Does ROUND Work? Your customer downloads and opens ROUND on their smartphone. We have QR codes available here that will help your customers easily download the app from the comfort of their table. You can find these here: Digital Marketing ...
How Do We Download ROUND Onto Our Own Tablet? If you want to access the venue-facing side of ROUND (what you’d see on your Venue Tablet) on your own tablet or PC, go to round.business and log in using the email address and password associated with ...
Setting-up Your Kitchen Tablet (If You Serve Food) If your venue serves food that is prepared in a separate kitchen, you’ll need to use an additional ROUND tablet/WiFi-enabled device for the kitchen so that your kitchen staff can manage food orders. ...