Ordering Process Example 2 – A Customer Orders a Food Item Only

Ordering Process Example 2 – A Customer Orders a Food Item Only

Ordering Process Example 2 – A Customer Orders a Food Item Only

  1. Your customer (i) opens ROUND on their smartphone, (ii) browses your menu, and (iii) orders and pays for the food item they want, specifying whether they would like the product to be served to their table or to the designated collection point.
  2. The order appears in the ‘Kitchen’ section of the ‘Your Orders’ pages, along with (i) the details of the order, and (ii) the three ‘traffic lights’.
  3. Begin making the order, ensuring that any product customisations – e.g. Extra sauce, no salad, etc – are fulfilled.
  4. Once the order has been made, tap on the green ‘traffic light’ to notify your customer that their product is ready for collection/out for delivery. If the order is for table delivery, tapping the green circle automatically moves the order from ‘Kitchen’ to ‘Past’.
To view orders older than 24 hours please click here for more information: How to View Past Orders.

FOR COLLECTION – When the customer arrives at the collection point, politely ask for their Order Number at the collection point, and ensure that they provide the correct Order Number. Make sure to tap ‘Mark as Collected’ as soon as the customer has collected their drink order – this will move the order from ‘Live’ to ‘Past’.

FOR TABLE DELIVERY​ – Politely ask for their Order Number at the table, and ensure that they provide the correct Order Number (which can be found on the ​‘Your Orders’ page).


    • Related Articles

    • Ordering Process Example 3 – A Customer Orders a Food and Drink Item

      Ordering Process Example 3 – A Customer Orders a Food and Drink Item Your customer (i) opens ROUND on their smartphone, (ii) browses your menu, and (iii) orders and pays for the food and drink items they want, specifying whether they would like the ...
    • Ordering Process Example 1 – A Customer Orders a Drink Item Only

      Ordering Process Example 1 – A Customer Orders a Drink Item Only Your customer (i) opens ROUND on their smartphone, (ii) browses your menu, and (iii) orders and pays for the drink they want, specifying whether they would like the product to be served ...
    • Managing ROUND Orders and Traditional Orders

      Managing ROUND Orders and Traditional Orders It is important that every member of your serving team knows how to manage traditional (e.g. ordering at the bar) and ROUND orders​ in unison. The easiest way to think about this is: Scenario 1 – ...
    • Managing Multiple ROUND Orders

      Managing Multiple ROUND Orders Before ROUND goes live in your venue, it is important that every member of your serving team knows how to manage ROUND orders. We, therefore, recommend that the following best practices are considered in your venue: ...
    • How the ‘Your Orders’ Page Works

      How the ‘Your Orders’ Page Works Your Orders can be split into three ‘sections: Live orders​ – Orders appear here when customers place them Kitchen orders​ – If your customer has ordered a food product, the order will appear in this section Past ...