Managing Multiple ROUND Orders

Managing Multiple ROUND Orders

Managing Multiple ROUND Orders

Before ROUND goes live in your venue, it is important that every member of your serving team knows how to manage ROUND orders.

We, therefore, recommend that the following best practices are considered in your venue:

STAFF AWARENESS:
  1. Ensure that all relevant management positions (managers, shift runners etc.) understand how to operate the ROUND tablet before the app goes live in the venue
  2. Ensure that all relevant staff know how to operate the ROUND tablet before they begin their shift
  3. Ensure staff know at the start of their shift if the venue is operating collection only, table service only or both
  4. Ensure that the ROUND tablet is in a position where it can be easily seen and operated by staff members
STAFFING REQUIREMENTS:
  1. Before ROUND goes live in your venue, you should think about: (i) how many staff you will dedicate to preparing/serving ROUND orders, and (ii) how many drinks/food orders your staff members can make at once 
  2. Specialise! Assign member(s) of staff a specific role in the order process. This should promote efficiency in the order process and reduce the chance of order error.
ORDER PROCESS:

When you have multiple ROUND orders in the ​‘Live’​ section of the your orders page, we suggest that you and your staff members:
  1. Tap ​‘Accept’​ on all orders in the ​‘Live’​ section – this lets the customer know that their order has been accepted by the venue (and so there isn’t any confusion over the status of the order!). If you know you won’t be able to make the order, tap ​‘Decline’
  2. Alternatively, you can enable the ​‘Auto Accept New Orders’​ in the top right corner of the ​‘Your Orders’​ page
  3. Look at the number orders on the ROUND tablet, and think about how many of those orders can be made/served at once. If you’re running table service ​and collection, you should also take into account the number of trays and serving staff you have
  4. Depending on how many orders remain on the ROUND tablet, you may then choose to tap the amber ‘delay’ button on orders at the bottom of the queue. This lets the customer know that their order may take a little longer than usual.
ORGANISATION:
  1. Try to group orders by tray (i.e. Table 7 has one tray, Table 8 another etc.)
  2. If you’re using plastic cups, consider writing the order number on the side of the cup
  3. Work left-to-right or right-to-left – mirror the virtual queue on the ROUND tablet on your drink/food preparation area. Organise your food and drink preparation areas so that the newest orders begin at one end and move along the ‘production line’ until they are ready to be served/collected.

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