How to Partially Refund an Order

How to Partially Refund an Order

To partially refund a live order:
  1. Ensure that you are on the ​‘Your Orders’​ page.
  2. Tap ​‘Accept’​ next to the corresponding order.
  3. Tap the red traffic light.
  4. Tap ​‘Refund individual items within the order’.
  5. The details of the order are now shown. They are:
  6. item(s) ordered,
  7. Quantity ordered, and
  8. individual item price
Tapping ​‘Refund Item(s)’​ calculates:
  1. The full price of the individual item*quantity ordered
  2. For example, a customer orders 2 pints of Fosters (£4 each) and a bag of crisps (£1). The total price of the order is £9
  3. If you wanted to refund both of the pints of Fosters, tapping ​‘Refund Item(s)’ automatically calculates the refund amount – £8 (£4*2)
  4. Once complete, select your reason for refund
6. Tap ​‘Refund’​ to complete the refund request.

Alternatively, you can choose a specific refund amount using the ​‘Refund’​ box (to the right of ​‘Refund Item(s)’​) :

7. Type in the amount of refund required (or use the up and down arrows).

8. Once complete, select your reason for the refund.

9. Tap ‘Refund’ to complete the refund.



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