How to Partially Refund an Order
To partially refund a live order: Ensure that you are on the ‘Your Orders’ page. Tap ‘Accept’ next to the corresponding order. Tap the red traffic light. Tap ‘Refund individual items within the order’. The details of the order are now shown. ...
Ordering Process Example – A Customer Orders a Drink Item Only
Your customer (i) opens ROUND on their smartphone, (ii) browses your menu, and (iii) orders and pays for the drink they want, specifying whether they would like the product to be served to their table or to the designated collection point. The ...
How to View Past Orders
Ensure that you are on the ‘Your Orders’ page. Tap ‘Past’. The details of the past order are displayed. They are: the order number; the product(s) ordered; any product customisations (e.g. No Ice); and whether the order was for table delivery or ...
How to View Live Orders
Ensure that you are on the ‘Your Orders’ page. Tap ‘Live’. When a customer places an order, it will automatically appear in the ‘Live’ section of the ‘Your Orders’ page. The details of the order are displayed. They are: the order number; the ...
How to Activate the Eat Out to Help Out Scheme in Your Venue
ROUND has launched new functionality so that your venue can take advantage of the Eat Out to Help Out scheme. You’ll be able to offer your customers 50% off food & non-alcoholic drinks when they order through ROUND. This functionality will go live ...