How the ‘Your Orders’ Page Works

How the ‘Your Orders’ Page Works

How the ‘Your Orders’ Page Works

Your Orders can be split into three ‘sections:
  1. Live orders​ – Orders appear here when customers place them
  2. Kitchen orders​ – If your customer has ordered a food product, the order will appear in this section
  3. Past orders - All of your past orders are shown here
When viewing your Live orders or Kitchen tabs your orders will pull through automatically as soon as a customer has placed an order. There is no need to manually refresh the page.

You may toggle the kitchen tab on and off by accessing your Venue General Settings. You will see a section titled 'Kitchen' - Tap below to disable the kitchen tab. 

Please click here for more information on how to view orders older than 24 hours: How to View Past Orders.



    • Related Articles

    • Post Order Tipping - How It Works

      Post Order Tipping - How It Works Post Order Tipping is here! Your customers will now receive a push notification 20 minutes after they have placed their order. Your customers will be prompted to leave an optional tip, you can also now see these tips ...
    • Managing Multiple ROUND Orders

      Managing Multiple ROUND Orders Before ROUND goes live in your venue, it is important that every member of your serving team knows how to manage ROUND orders. We, therefore, recommend that the following best practices are considered in your venue: ...
    • How to View Live Orders

      How to View Live Orders Ensure that you are on the ​‘Your Orders’ ​page. Tap ​‘Live’. When a customer places an order, it will automatically appear in the ​‘Live’ section of the ​‘Your Orders’​ page. The details of the order are displayed. They are: ...
    • How to View Past Orders

      How to View Past Orders Ensure that you are on the ‘Your Orders’ page. If you need to view past orders older than 24 hours, you may tap the sidebar icon and then tap 'Your Past Orders'. Tap ​‘Past’​. The details of the past order are displayed. They ...
    • How to Refund Orders From Any Date

      How to Refund Orders From Any Date Ensure that you are on the ‘Your Orders’ page. If you need to view past orders older than 24 hours, you may tap the sidebar icon and then tap 'Your Past Orders'. Tap ‘Past’. Note: when searching for past orders, we ...