How Can I Contact Support Via Email?

How Can I Contact Support Via Email?

If you're not able to locate the answer you're looking for via our Help Centre then please kindly email help@round.app. One of the team will pick up your query and respond as quickly as possible.

Once you've emailed help@round.app you'll receive an automated reply containing your ticket number. You may reply directly to the ticket if you need to. 

You may also raise a ticket directly using our 'Submit Ticket' button located at either the top or the bottom of the page.
    • Related Articles

    • How Can I Contact Support Via The Phone?

      If your query is urgent and you need to speak to a member of ROUND Support Team outside of raising a support ticket, then please dial the following number: 01273 042 099. One of the team will respond as quickly as possible. Note: Please make sure you ...
    • Checklist to get the most out of ROUND

      Checklist to get the most out of ROUND Here are 10 easy ways to ensure you are getting the most out of ROUND. 1. Staff tipping! Tipping is a great way to motivate your team, and the ROUND tipping feature gives customers a simple way to add a tip ...
    • How do we download ROUND onto our own tablet?

      If you want to access the venue-facing side of ROUND (what you’d see on your Venue Tablet) on your own tablet or PC, go to round.business and log in using the email address and password associated with your ROUND account.
    • What Do I Do When I Receive My ROUND Kickstart Pack Through the Post?

      When you receive your Kickstart Pack through the post,  Plug the included ROUND tablet into mains power Insert the tablet into the tablet stand Set up any included marketing materials Power up the ROUND tablet Tap the ROUND widget and log in using ...
    • Setting-up Your Kitchen Tablet (If You Serve Food)

      If your venue serves food that is prepared in a separate kitchen, you’ll need to use an additional ROUND tablet/WiFi-enabled device for the kitchen so that your kitchen staff can manage food orders If you do not have an additional ROUND tablet, ...