Are You An App User?

Are You An App User?

Are You An App User?

Tap here for our customer support center: https://user.round.app/portal/en/kb/users

We have the answers to a range of questions you may have regarding the app including:

    • Related Articles

    • My Customer Is Having an Issue With ROUND. What Should I Do?

      If the customer is unable to place an order due to a payment issue, politely ask them to:  Check that their card’s payment details are correct Ensure that their card has not been ‘frozen’ by the card issuer Try an alternative payment method (e.g. ...
    • Will I Need To Show ID When Ordering On ROUND?

      Will I need to show ID when ordering on ROUND? ID checks are completed by the venue, so please contact the venue directly if you are unsure as to whether you’ll need to provide ID when ordering on ROUND. For further information tap here for our ...
    • Will I Receive Order Updates?

      Will I receive order updates? Yes. If you have notifications turned on, you will receive order updates via push notifications on your device We recommend that you turn on notifications so that you know where your order is! For further information tap ...
    • How Long Does A Refund Take?

      How Long Does A Refund Take You'll need to contact the venue directly for a refund, please see here for further information: How Do I Get A Refund? Once the venue has refunded an order, you will see the order displayed as either 'Cancelled' or ...
    • How Do I Get A Refund?

      How Do I Get A Refund? Sometimes, you may need to request a refund for your order, i.e. in the instance that the order was incorrect, didn't arrive on time, etc.  ROUND is unable to process a refund on behalf of the venue. You'll need to contact the ...