Will I Receive Order Updates?
Will I receive order updates? Yes. If you have notifications turned on, you will receive order updates via push notifications on your device We recommend that you turn on notifications so that you know where your order is!
How Do I Get A Refund?
How Do I Get A Refund? Sometimes, you may need to request a refund for your order, i.e. in the instance that the order was incorrect, didn't arrive on time, etc. ROUND is unable to process a refund on behalf of the venue. You'll need to contact the ...
How Long Does A Refund Take?
How Long Does A Refund Take You'll need to contact the venue directly for a refund, please see here for further information: How Do I Get A Refund? Once the venue has refunded an order, you will see the order displayed as either 'Cancelled' or ...
Will I Need To Show ID When Ordering On ROUND?
Will I need to show ID when ordering on ROUND? ID checks are completed by the venue, so please contact the venue directly if you are unsure as to whether you’ll need to provide ID when ordering on ROUND.
How To Generate A Manual Report
You will receive automated reports daily, however, occasionally you may need to run a manual/ad-hoc report. To set up automated reports please click here: How to Enable a Daily Report In order to generate a manual report please follow the steps ...